Terms & Conditions

Version 2.0 – Effective 03 May 2025

About Us

Bondsmore Financial Services Limited are authorised by the Financial Conduct Authority with FRN number 1005404. Bondsmore Financial are an appointed representative of White Rose Finance Group, who are authorised and regulated by the FCA with number 630772.

Customer Complaints

At Bondsmore, we strive to provide excellent service to our customers. However, we understand that occasionally issues may arise. If you are not completely satisfied with our services, we encourage you to inform us of your complaint so that we can address it promptly and improve our services in the future.

Our Objectives

  • To make it convenient for you to share your complaint with us.
  • To give your complaint the attention it deserves.
  • To resolve your complaint fairly and without delay.
  • To ensure your satisfaction with the resolution of your complaint.

How to File a Complaint

  • Call us on 01582 342899. Our office hours are from 9am to 5pm, Monday to Friday (closed on UK public and bank holidays).
  • Email us at compliance@bondsmorefs.co.uk
  • Write to us at:
    Bondsmore Financial Services Ltd.
    960, Capability Green,
    LUTON, Bedfordshire,
    LU1 3PE

Timeframe for Resolution

We aim to resolve your complaint within three working days. If we are unable to meet this deadline, we will send you a written acknowledgment within five working days, informing you of the actions we have taken to address the issue. We will maintain regular communication with you until your complaint is resolved.

If we have not provided a response within eight weeks or if you are dissatisfied with our response, you may seek an independent review from the Financial Ombudsman Service.

Financial Ombudsman Service

Exchange Tower
London
E14 9SR
Email: complaint.info@financial-ombudsman.org.uk

If we are unable to assist you further, you may also contact AFS directly at:
https://afsuk.com/afs-compliance/contact/complaints-procedure/

Security Policy

Introduction

Bondsmore Financial, a prominent UK-based Commercial Finance Brokerage, recognises the critical importance of safeguarding sensitive data and maintaining the highest standards of data security. This policy outlines the principles and practices implemented to ensure the protection, confidentiality, integrity, and availability of all data.

Scope

This policy applies to all employees, contractors, partners, and third parties who have access to Bondsmore Financial's data and systems. It covers all forms of data including personal, financial, and operational information.

Data Classification

  • Confidential Data: Highly sensitive information with potential for significant harm if compromised.
  • Internal Data: Non-public information intended for internal use.
  • Public Data: Information intended for public dissemination.

Data Security Measures

Access Control

Access is restricted based on job roles. Strong authentication, unique IDs, and secure passwords are enforced.

Encryption

All sensitive data is encrypted in transit and at rest using industry-standard protocols.

Network Security

Firewalls, intrusion detection, and regular assessments are in place to prevent unauthorised access.

Endpoint Security

All endpoints are protected with antivirus software and updated regularly.

Data Backup and Recovery

Regular backups and a disaster recovery plan ensure data integrity and availability.

Physical Security

Physical access is controlled through access points, surveillance, and security personnel.

Data Handling and Disposal

Data Retention

Data is kept only as long as required by law. Outdated data is deleted promptly.

Data Disposal

Data is securely disposed of via shredding or secure erasure to prevent retrieval.

Training and Awareness

Regular training is provided to staff and stakeholders on data security practices.

Incident Response

A response plan is in place to identify, contain, and recover from any data breaches. Affected parties are notified as required by law.

Compliance and Review

This policy is reviewed and updated regularly to remain aligned with legal and industry standards.